Tell the right people. Only the right people.

Notification rules granular enough that your team stops muting them — per event, per role, per channel, so an alert still means something when it arrives.

Screenshot of the notification rules configuration in PrimeOps — On this screenThe rule matrix: which event fires, which role hears about it, and on which channel.
One row per event — raised, assigned, escalated, breached, resolved
Recipients chosen by role rather than by name
Channel picked per rule, including WhatsApp and email
Turn a rule off without turning the whole category off
Click the screenshot to enlarge →

What you get

Granular per-event control

Choose exactly which events notify whom: assignment, approval requested, SLA at risk, breach, reopen, resolution, CSAT response.

Role-aware routing

Agents, approvers, watchers and requesters each get the notifications that concern them rather than the same broadcast.

Escalation alerts

L1 and L2 escalation notices fire automatically as a ticket approaches its SLA target, so nothing breaches silently.

Chat delivery

Route notifications into Slack or Microsoft Teams so they land where your team already works instead of in an ignored inbox.

Requester updates

Keep the person who raised the ticket informed at the moments that matter, in the channel they used — including WhatsApp.

Custom email domains

Send from your own domain with per-workspace addresses so notifications look like they came from your organisation.

Also included

Per-workspace configuration

In-app alert centre

Email notification templates

Approval reminders

Watcher notifications

Major incident broadcasts

Scheduled report delivery

Quiet-hours handling

Works with the rest of the platform.

SLA ManagementBusiness calendars and escalationExplore →Integrations & APIREST API, Slack, Teams, JiraExplore →Incident ManagementQueues, SLA clocks, major incidentsExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India