Complete ITSM + AI agents · Hosted in India

Most ITSM tools route the ticket. PrimeOps closes it.

A full service management platform — incidents, assets, change, SLAs, the lot — with AI agents that actually resolve tickets on top. Run them on your own API keys or a model hosted inside your network, so the AI bill stays yours to control.

From ₹549/agent/moNo credit cardBring your own AI keysData stored in India
INCIDENT QUEUE — LIVE
INC-2026-0004417OpenSLA 04:00:00
File server SRV-FS01 out of disk — staff cannot save to the shared drive
00:00.0@Ticket raised from email · auto-classified Infrastructure › Storage · priority critical
00:00.4AIServer Health Agent picked up the ticketAgents are attached per category or catalog item. Reopened tickets can be excluded so a human keeps the second pass.
00:01.2AISearched your resolved ticket history — matched INC-2025-0008841
00:02.1AIRan diagnostic on SRV-FS01 · C: at 99.4% — 41 GB of stale log files
00:03.0!Approval requested from Priya (infra lead) — purge logs older than 30 days?The agent pauses here. Nothing touches production until a human clicks approve.
00:41.8✓Approved by Priya · 46 GB reclaimed · file writes verified
00:43.1✓Resolved · requester notified · resolution written back to the knowledge base
Waiting for intake…Full audit trail on every action

Why this matters now

Auto-routing was the 2015 win. It doesn't reduce your queue.

Routing moves a ticket from one human to another, faster. The ticket still waits for a person. PrimeOps was rebuilt around agents that do the work — and around the controls that make you comfortable letting them.

Routing-era ITSM

The ticket still waits for a human

  • —Rules decide who gets it, not what happens to it
  • —L1 repeats the same fix they did last Tuesday
  • —Past resolutions rot in a knowledge base nobody searches
  • —Volume grows, so headcount has to grow with it

PrimeOps

The ticket gets worked while it waits

  • →Agents diagnose, act on real systems, and close the loop
  • →Repetitive tier-1 work resolves without a person touching it
  • →Every resolution feeds the next ticket's answer automatically
  • →Volume grows, your team handles the work that needs them

The full platform

One system, not six subscriptions.

Most teams start with incidents and discover six months later they need assets, change control and contracts too. They are already here — no add-on SKUs, no second vendor, no re-implementation.

AI AgentsAgents that close tickets, not just route themExplore →Incident ManagementQueues, SLA clocks, major incidentsExplore →Asset ManagementHardware, licences, lifecycle, depreciationExplore →Change ManagementCAB approvals, freeze periods, calendarExplore →Problem ManagementRoot cause and known errorsExplore →Service CatalogRequest forms and approval workflowsExplore →SLA ManagementBusiness calendars and escalationExplore →Smart NotificationsGranular, per-event alertingExplore →HR Service DeliveryOnboarding, leave and HR requestsExplore →Integrations & APIREST API, Slack, Teams, JiraExplore →Security & ComplianceSSO, data in IndiaExplore →

Starting small?

The AI is the upgrade, not the entry fee.

You don't need an AI strategy to use PrimeOps. Plenty of teams start on Starter at ₹549 purely to get off a shared inbox and a spreadsheet — proper ticket codes, SLAs, a knowledge base and a portal, running the same week. Switch the agents on later, once you have a few weeks of resolved tickets worth learning from.

Week 1Email in, tickets tracked, SLAs running
Month 1Catalog, portal and knowledge base live
When readyTurn on AI agents against your own history

Ticket intake

Your users won't log in to raise a ticket. So don't make them.

The fastest way to kill a service desk rollout is to insist everyone learns a new portal. PrimeOps captures tickets from wherever people already complain — and every one lands as a properly classified, SLA-tracked ticket.

WhatsAppMost used in India

A WhatsApp message becomes a tracked ticket

Your warehouse supervisor, your shop-floor lead, your field technician — none of them are going to open a portal. They'll WhatsApp you, and they already do. PrimeOps turns that message into a real incident with a code, an owner and an SLA clock, and replies land back in the same chat thread.

WhatsApp-to-Ticket

Message on WhatsApp — ticket raised, tracked & status replied instantly

WhatsApp → ticket → status update

PrimeOps
bot routes

click to replay

Email to ticket

Forward or alias your existing support inbox. Replies thread back onto the ticket automatically, so nothing gets lost in a shared mailbox again.

Email-to-Ticket

Forward any email — ticket created, categorized & routed automatically

Email → ticket, automatically

support@primeops.in — Inbox
Rohan Mehta09:41
VPN not connecting since morning — urgent
Priya Sharma09:28
Laptop slow after Windows update
Alerts — AWS09:15
CPU spike on prod-server-03
PrimeOps parses
& routes
New ticket created● Live
#TKT-2847
VPN not connecting since morning — urgent
P1 — CriticalNetworkVPN
Assigned to
AK
Amit KumarAuto-routed
Email received & parsed0.1s
Categorised & priority set0.4s
Assigned to Amit — notified0.9s

click to replay

Self-service portal

A branded portal where staff raise requests from your service catalog, track status, and find knowledge-base answers before they ever file. Monitoring alerts and internal tools can open tickets directly through the REST API.

Self-Service Portal

Users raise & track their own tickets without calling the helpdesk

Raise a ticket → tracked instantly

helpdesk.primeops.in/new
Printer not responding in Room 3▌
Hardware
P3 — Med
Tried restarting — still offline...
Submitted
& tracked
Your ticket● Live
#TKT-2853
Printer not responding in Room 3
P3 — MediumHardwarePrinter
Assigned to
NS
Neha SinghAuto-routed
ProgressIn Progress
Ticket raised & confirmed0.1s
Categorised & routed0.4s
Neha notified — working on it0.9s

click to replay

Your AI, your keys, your bill

We don't resell you tokens at a markup.

Most AI-powered service desks meter you per resolution and keep the margin. PrimeOps connects to your provider account with your API key — so you see the real cost, switch models whenever you like, and never pay us a premium on inference.

Option A

Bring your own provider key

Paste in the key you already have. Your provider bills you directly, at your negotiated rate, with your own usage caps and dashboards.

OpenAIAnthropicGoogle GeminiAzure OpenAIMistralDeepSeekPerplexity

Option B

Run the model on your own hardware

Point PrimeOps at a local or private-cloud model and no ticket text ever leaves your network. Any OpenAI-compatible endpoint works — no custom build, and no per-token cost at all.

OllamaLM StudiovLLMllama.cppAny OpenAI-compatible endpoint

Built for Indian IT teams

IT teams across India are already simplifying their service desk

Join 50+ businesses from manufacturing, retail, and IT — free to start, no credit card required

💻 Information Technology🏭 Manufacturing🛒 Retail🏥 HealthTech
50+
Businesses onboarded
4
Industries
<10 min
Avg. setup time
₹549
Starting/agent/mo
✓ 14-day free trial✓ No credit card required✓ Hosted on AWS✓ Data stored in India

Frequently Asked Questions

Everything you need to know about our platform and services

You can start using our platform immediately after signing up. The setup process takes less than 5 minutes, and our intuitive onboarding guide will help you get started with your first ticket. No technical expertise required.
We offer support through multiple channels including live chat, email, and phone. Enterprise customers also get access to a dedicated account manager and priority support with guaranteed response times.
Yes. PrimeOps includes a documented REST API and a visual automation builder with connectors for Slack, Microsoft Teams, Jira, GitHub and generic HTTP, so it fits the stack you already run.
Security is our top priority. PrimeOps uses enterprise-grade encryption, and stores your data in India on AWS infrastructure with regular backups and a 99.9% uptime commitment.
Nothing from us. PrimeOps connects to your own AI provider account using your own API key, so inference is billed to you directly at your rate with no markup and no per-resolution charge. You can also run a model on your own hardware via Ollama, LM Studio or vLLM, in which case there is no token cost at all.
Your free trial gives you full access for 14 days. After the trial you can choose a plan that fits your needs. If you decide not to continue, your data is safely stored for 30 days in case you change your mind.
Yes. You can upgrade, downgrade or cancel at any time. There are no long-term contracts or cancellation fees, and changes take effect immediately or at your next billing cycle.
Yes. PrimeOps provides a dedicated support email address, and each workspace can have its own WhatsApp business number. Messages sent to either are automatically converted into a routed, SLA-tracked ticket with no portal login needed.
Yes. PrimeOps exposes a full REST API that lets you create, update, assign and close tickets programmatically, so you can integrate it with internal tools, monitoring systems or any custom workflow.

Get started

See a ticket close itself with your own data.

Start the 14-day trial and route your first real ticket through an agent this week. If you'd rather be walked through it, book 30 minutes with our founding team.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India