Pricing
Priced per agent. In rupees. No implementation fee.
Built and priced for Indian teams rather than converted from a dollar price list. Every plan includes unlimited requesters, unlimited tickets and data stored in India — you only pay for the agents working the queue.
Starter
Billed monthly
For a small desk getting off shared inboxes and spreadsheets.
- ✓Incident management
- ✓Email-to-ticket & WhatsApp intake
- ✓Self-service portal
- ✓Knowledge base
- ✓Basic SLA management
- ✓Task management
- ✓Email support
Professional
Billed monthly
For teams whose queue is growing faster than their headcount.
- ★AI agents & automation builder
- ★Bring your own AI keys or local model
- ✓Everything in Starter
- ✓REST API access
- ✓Problem management
- ✓Multi-tier SLA & escalation
- ✓Custom workspaces & templates
- ✓Canned responses & CSAT
Enterprise
Billed monthly
For IT organisations with change control, auditors and a directory.
- ★SAML 2.0 / OIDC single sign-on
- ★Full ITAM — asset, contract & vendor
- ✓Everything in Professional
- ✓Change management & CAB
- ✓Procurement tracking
- ✓Advanced workload management
- ✓Dedicated project management
- ✓White-labelling
Full comparison
Every feature, every plan.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Service desk | |||
| Incident management | ✓ | ✓ | ✓ |
| Unlimited tickets & requesters | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| WhatsApp-to-ticket | ✓ | ✓ | ✓ |
| Self-service portal | ✓ | ✓ | ✓ |
| Knowledge base & solutions | ✓ | ✓ | ✓ |
| Major incident handling | — | ✓ | ✓ |
| Canned responses & templates | — | ✓ | ✓ |
| CSAT surveys | — | ✓ | ✓ |
| AI & automation | |||
| AI agents | — | ✓ | ✓ |
| Bring your own AI provider key | — | ✓ | ✓ |
| Self-hosted / local models | — | ✓ | ✓ |
| Visual automation builder | — | ✓ | ✓ |
| Semantic search over past tickets | — | ✓ | ✓ |
| Human approval gates | — | ✓ | ✓ |
| Automation rules engine | — | ✓ | ✓ |
| Service management | |||
| Basic SLA policies | ✓ | ✓ | ✓ |
| Multi-tier SLA & escalation | — | ✓ | ✓ |
| Business calendars & holidays | — | ✓ | ✓ |
| Service catalog & form builder | — | ✓ | ✓ |
| Approval workflows | — | ✓ | ✓ |
| Problem management | — | ✓ | ✓ |
| Custom workspaces | — | ✓ | ✓ |
| Change management & CAB | — | — | ✓ |
| IT asset management | |||
| Asset register | — | — | ✓ |
| Software licence & seat tracking | — | — | ✓ |
| Check-out / check-in | — | — | ✓ |
| Consumables, accessories & components | — | — | ✓ |
| Automated lifecycle policies | — | — | ✓ |
| Depreciation & asset financials | — | — | ✓ |
| Bulk import | — | — | ✓ |
| Contract & vendor management | — | — | ✓ |
| Procurement tracking | — | — | ✓ |
| Platform & security | |||
| Role-based access control | ✓ | ✓ | ✓ |
| Data stored in India | ✓ | ✓ | ✓ |
| REST API | — | ✓ | ✓ |
| Slack & Teams connectors | — | ✓ | ✓ |
| SAML 2.0 / OIDC single sign-on | — | — | ✓ |
| White-labelling | — | — | ✓ |
| Operations | |||
| Reports & dashboards | ✓ | ✓ | ✓ |
| Scheduled report delivery | — | ✓ | ✓ |
| On-call schedules | — | ✓ | ✓ |
| Workload management | — | — | ✓ |
| Project management | — | — | ✓ |
Pricing questions
The things finance asks.
Who counts as an agent?+
Only people who work tickets — your IT staff, HR team or service desk. Everyone raising requests is a requester, and requesters are unlimited and free on every plan. You never pay for the size of your organisation, only for the size of your desk.
What does the AI cost on top of the seat price?+
Nothing from us. PrimeOps uses your own provider API key, so inference is billed to you directly at your rate with no markup and no per-resolution charge. Run a local model via Ollama, LM Studio or vLLM and there is no token cost at all.
Is there an implementation or onboarding fee?+
No. Setup, configuration help and data import are included. You can be creating tickets the same day you sign up.
What happens when the trial ends?+
Nothing is deleted. You pick a plan to continue and your data stays exactly as you left it. No credit card is required to start, so there is nothing to cancel if you decide against it.
Can we change plans or agent counts later?+
Yes, at any time. Add agents as you hire, move up a plan when your security team asks for SSO, or move down if your needs change.
Do you offer non-profit or education pricing?+
Yes — get in touch and we will sort something out.
Get started
Try it on your own tickets for 14 days.
No credit card, no sales call required. If you would rather see it driven by someone who knows it well first, book 30 minutes with our founding team.
14-day trial · No credit card · From ₹549/agent/mo · Data stored in India