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HR Service Delivery

The same platform, pointed at HR.

PrimeOps is not IT-only. Give HR their own workspace with their own catalog, their own approvals and their own privacy — while IT keeps theirs, on one subscription.

On this screenAn HR workspace with its own catalog, approvers and queue — running beside IT rather than inside it.
  • A separate workspace, not a category inside the IT queue
  • HR's own catalog forms and approval chains
  • IT agents cannot see HR tickets, and the reverse
  • Both workspaces on one subscription
Click the screenshot to enlarge →

What you get

Separate workspaces

HR gets its own workspace, ticket numbering, team and catalog. IT staff cannot see HR tickets, and that separation is enforced rather than a convention.

Employee onboarding

Run new-joiner setup as a tracked process — accounts, hardware, access and induction — so nothing is missed on someone's first day.

Leave management

Leave requests flow through the same approval and tracking machinery as everything else, with a clear record of who approved what.

HR service requests

Payroll queries, document requests, benefits enrolment and ID updates as proper catalog items with SLAs and approvals.

Confidentiality by design

Role-based access and per-screen permissions keep sensitive HR cases visible only to the people handling them.

Shared knowledge base

Policy documents and FAQs answer the routine questions before they ever become a ticket.

Why this matters

One vendor instead of two
One bill instead of two
Consistent SLAs across IT and HR
Shared leadership reporting
Same intake channels including WhatsApp
AI agents can serve HR too
No separate HR suite needed
Enterprise tooling for a small HR team

Related

Works with the rest of the platform.

Service CatalogRequest forms and approval workflowsExplore →Security & ComplianceSSO, data in IndiaExplore →AI AgentsAgents that close tickets, not just route themExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India