Requests that arrive complete.

Publish what your team offers as a proper catalog, with the right questions on each form and the right approvers attached — so requests stop arriving as a one-line email you have to chase.

PrimeOps service catalog management screen showing counters for total, live and approval-gated services, a searchable list, and an IT Equipment and Access category containing a New Laptop Provisioning service marked approval required — On this screenServices grouped into categories, each with its own description, approval requirement and usage count — and a live/draft state so you can write one before you publish it.
Services grouped under categories your requesters recognise
Approval requirement set per service, not per department
Live and draft states, so you can write one before publishing
Usage counts to show which services actually get used
Click the screenshot to enlarge →

What you get

Drag-and-drop form builder

Build the request form per service, so you collect the cost centre, the manager and the start date — whatever that request actually needs — up front.

Visual workflow builder

Define what happens after submission: who approves, in what order, and what gets created once it is approved.

Approval routing

Route to a named approver, a manager or a group, with multi-stage approvals for anything involving budget.

Categories and access control

Organise the catalog by category and restrict who sees which services — HR requests stay invisible to everyone but HR.

Per-service SLAs

Different fulfilment targets for a password reset and a new laptop, because they are not the same promise.

Multi-item cart

Requesters submit several catalog items at once, tracked together but fulfilled independently.

Also included

Estimated delivery time per service

Cost and budget approval fields

Popular services surfacing

Attachment support

Quantity selection

Branded self-service portal

Service owner assignment

Catalog usage reporting

Works with the rest of the platform.

HR Service DeliveryOnboarding, leave and HR requestsExplore →SLA ManagementBusiness calendars and escalationExplore →AI AgentsAgents that close tickets, not just route themExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India