Home/Security & Compliance

Security & Compliance

Passes the security review, not just the demo.

The questions that stall an ITSM purchase are rarely about features. They are about identity, data residency and audit. Here are the answers up front.

On this screenSingle sign-on configured from system settings — your identity provider, your directory, your offboarding process.
  • SAML 2.0 or OIDC, chosen per workspace
  • Works with Azure AD / Entra ID and ADFS
  • Agents provisioned on first login, with a default role
  • Revoke in your directory and access here goes with it
Click the screenshot to enlarge →

What you get

Single sign-on with your directory

SAML 2.0 and OIDC against Azure AD / Entra ID, ADFS, Okta or any compliant provider. Users provision on first login and deprovision with your directory.

Enforce SSO only

Disable password login entirely for your workspace, with a controlled break-glass path so a misconfigured IdP can never lock you out completely.

Role-based access control

Granular roles, per-screen permissions and separate workspaces, so HR tickets stay invisible to the IT desk.

Data residency in India

Hosted on AWS infrastructure with data stored in India — the answer your compliance team asks for on the first call.

Every AI action on the record

Agent actions are written into the ticket timeline like any agent's would be — who, what, when, and which approval authorised it.

Also covered

Encrypted secrets at rest
API keys with revocation
Signature-verified webhooks
Full per-ticket audit trail
Just-in-time user provisioning
Configurable session handling
Per-screen access control
Workspace-level data isolation

Related

Works with the rest of the platform.

Integrations & APIREST API, Slack, Teams, JiraExplore →AI AgentsAgents that close tickets, not just route themExplore →HR Service DeliveryOnboarding, leave and HR requestsExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India