Every incident owned, timed and accounted for.

A queue your team can actually work — with the SLA clock, the requester, the linked assets and the full history on one screen, so nobody has to reconstruct what happened before they can help.

PrimeOps incident detail screen showing a resolved ticket with priority, tags, source, impact, urgency and department fields, an assignee and requester panel, and green response and resolution SLA status cards — On this screenOne incident, one screen: assignment, category, effort, attachments and both SLA clocks — with reassign, priority, tagging and canned responses one click away.
Response and resolution SLA status shown separately, not as one number
Assignee, requester, author, team and category in a single panel
Reassign, change priority, tag, link and reply from the header
Details, activity, comments, history, tasks and solution as tabs
Click the screenshot to enlarge →

What you get

Live SLA on every row

Response and resolution clocks run per priority, with at-risk and breached states visible in the queue itself — not buried in a report someone reads on Friday.

Major incident handling

Declare a major incident, attach stakeholders, and keep a separate communication trail for the people who need status rather than detail.

Merge, link and relate

Fold duplicates into one ticket, link related incidents, and connect an incident to the problem record or change that explains it.

The whole story on one page

Conversation with the requester, internal notes, approvals, linked assets, KB articles, solutions and a full audit history — all on the ticket.

Convert to a problem

When the same incident keeps coming back, promote it to a problem record in one click without losing any of the history.

Canned responses and templates

Standard replies and pre-filled ticket templates for the requests you handle a hundred times a month.

Also included

Watchers on any incident

Rich-text replies with attachments

Tags and custom categorisation

Priority matrix from impact × urgency

Reopen handling with reason capture

CSAT survey on resolution

Ticket search across every field

Full activity audit trail

Works with the rest of the platform.

Problem ManagementRoot cause and known errorsExplore →SLA ManagementBusiness calendars and escalationExplore →AI AgentsAgents that close tickets, not just route themExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India